It can be argued that of your e-marketing armoury, newsletters have to work hardest. Potential clients will actively seek out your website or your blog, but the newsletter goes to them. It pops up in their personal inbox and has to compete with hundreds of other emails for attention.

So it pays to be attention-grabbing, both visually and in your writing. The easiest way to achieve this is to always put the reader first. Always ask yourself whether the content of your e-newsletter is relevant to your readership. It’s great to announce your firm’s new promotion, but your recipient wants to know that this is a move that will safeguard his investment, or develop the product s/he buys to a higher standard. Targeted email marketing is key.

Although you’re sending the newsletter as a way of marketing your business, don’t be afraid to let your personality come through. Humour can be a great attention-grabber when used appropriately and create a personal tone that speaks individually to customers, rather than leaving them to wade their way through business-speak and jargon. Short anecdotes illustrating your point have a similar effect. These tactics create individuality and tend to stick in the reader’s mind long after your e-newsletter has been buried under the weight of new emails in your customers’ inbox.

Finally, if you are illustrating the newsletter then pick a strong image which clearly sums up the content of the piece. A striking visual will be instantly absorbed by your client, encouraging them to delve deeper into your e-newsletter and read the accompanying text. If you’ve followed the points above, they’ll soon be hooked on your e-newsletter and from there it’s only a short click to your company’s website.


Write My Site offers a full e-newsletter management service, encompassing design, content, distribution and reporting. Tariffs are listed here.

What’s the first thing you think about when writing a blog for business? The answer should be your audience. No matter who your target demographic is, they are always your number one priority in creating content. A business blog is different from a personal blog, in that it should aim to generate a following, not simply to share the latest goings-on within the company with anyone who’s interested (sadly, few people outside of the business will care whether you’ve changed stationery suppliers).

Once you’ve identified your audience, your first question should be; How can I capture their interest? Statistics, jokes, anecdotes and rhetorical questions all serve to create an engaging introduction. You just need to decide which is most likely to appeal to your audience. A scientific-minded group may be grabbed by a startling statistic; younger audiences by an anecdotal joke.

A typical reader will have time constraints and probably the same relatively short attention-span that applies to most web-users. Therefore, to accommodate them you need to write clearly and concisely. While good writing is essential, a business blog is not the place for linguistic hyperbole or fancy ideas. Overdressing your content in metaphors, similes and long-winded sentences creates a diversion, ultimately distracting the reader and weakening your message.

Business blogs should aim to be interactive, and appeal to readers’ imaginations. To reinforce this connection you next want to address your tone. An overtly formal tone can over-complicate sentences and seem patronising. Keep a relatively conversational tone, free of slang, buzz words or jargon. The latter is especially important if your audience is non-specialist, as technical terms can be extremely alienating.

Putting yourself in the reader’s place will greatly enhance your business blog writing and increase interest in your website. Just bear in mind at all times – there is no ‘I’ in blog.

Sending out a regular e-newsletter is a highly effective way of targeting customers to encourage both repeat and new business. Once you’ve had a template designed, you can send out as many branded newsletters as you like to hundreds or even thousands of recipients – at very little cost. Send your e-newsletter to all your customers, everyone you meet at networking/ industry events, and everyone who requests a copy via your website (but make sure you have their permission first!).

As with all digital marketing, content is key and the e-newsletter should be seen as another element of your overall campaign, not an isolated object. It should interact with other e-marketing drives, possibly by featuring highlights from your blog or website. There is a dual benefit in this, as it not only makes your e-newsletter interesting to read, it also drives traffic to your website and reminds your target customer base of who you are and what you do.

That’s not to say the more traditional content of newsletters should be forgotten; an editor’s note, company news and special offer announcements are typical of this form of digital marketing and they all have a role to play. Where possible, they should be backed up by a call to action, whether that’s to visit your website, call you or to reply to the e-mail newsletter.

These are all generic points, which so far could be applied to any aspect of your digital marketing, so what sets an e-newsletter apart? The answer is in its aims. An e-newsletter’s real value is in encouraging repeat and long-term custom by providing a non-intrusive reminder of your brand to those who have previously expressed an interest.

E-newsletters are not quick-fix marketing opportunities (although e-commerce retailers can generate handsome returns by publicising their special offers in their e-newsletters), but are excellent tools in an ongoing digital marketing strategy. Therefore you should view your e-newsletter as a long-term investment, sent out on a regular basis to familiarise your customers and contacts with your brand and its values.

Write My Site offers a full e-newsletter management service, encompassing design, content, distribution and reporting. Tariffs are listed here.

Google has taken the next step towards real-time search results by signing deals with MySpace and Facebook to include publicly available status updates in its search index. Google recently signed a similar agreement with Twitter. According to a Google spokesperson, the partnerships will go live on Google across all English language domains (both .com and .co.uk) “over the coming days.”

When a Google user runs a search on a particular topic, they will now receive real-time updates from the three social media sites as well as the usual list of search results – a development the business community would do well to take on board. Search engine optimization efforts will now need to include a social media presence if businesses are to succeed in putting their brands at the top of the Google search results for relevant search terms.

In a recent interview with The Telegraph, Tom Stocky, Google’s director of product management said: “People want the most up-to-date information and that’s what services such as Twitter have provided a great platform for – which is why we are really happy to work with them and gain access to that information so we can deeply embed it into our search system.”

Stocky emphasized the importance of speed to Google search: “Search speed means two things: one – how quickly results come back to you and two – how quickly we can update the information. Adding real-time results to our product will massively help with the latter part of this definition. We have to make our results as fresh and relevant as possible.”

Bing is also taking steps towards real-time search results. It is currently running a separate site which integrates ‘tweets’, although it has yet to integrate Twitter updates into its main search. The company is also working on a similar dedicated site for Facebook updates.

Computer giant Dell has announced it has made more than $6.5 million in revenue as a result of its activity on Twitter. More than half of that has been generated within the last six months alone.

Here’s what Dell had to say about their Twitter success:

“Our @DellOutlet is now close to 1.5 million followers on Twitter … Today it’s not just Dell Outlet having success connecting with customers on Twitter. In total, Dell’s global reach on Twitter has resulted in more than $6.5 million in revenue.”

(From the Dell Community blog)

Dell is also a good example of the way in which a brand can benefit from separate, dedicated Twitter accounts.

The Delloutlet account in Canada @DellHomeSalesCA was set up after pressure from Canadian bloggers and Twitter users, and has generated $150,000 in sales since going live.

Dell’s Brazilian Twitter account, @DellnoBrasil, has generated a massive $800,000 in eight months. As one of the large emerging markets that’s really good news for Dell and also shows strong adoption of social media.

We’ve been flying the Twitter flag here at Write My Site for quite some time. With a targeted  approach, Twitter can be a fast, direct route to new business. You don’t have to be a global brand to make money from Twitter – you just need to invest some time and effort into creating an authentic voice for your organization which can connect with customers.

Talk to Write My Site about a social media strategy for your business.

Content has to be at the centre of a successful link building strategy. That’s the verdict from Bing, the new search engine from Microsoft which aims to rival Google. The search engine’s webmaster blog clearly states:

“We’ve said it before, and you’ll hear it said again: content is king. Providing high-quality content on your pages is the single most important thing you can do to attract inbound links.

“If your content is unique and useful to people, your site will naturally attract visitors and, as a result, automatically get good links to your site. By focusing on great content, over time, your site will naturally acquire those coveted inbound links.”

Here are Bing’s top tips for stellar web content:

•  Develop your site as a business brand and be consistent about that branding in your content

•  Identify relevant industry experts, product reviewers, bloggers, and media people and let them know about your site and its content

•  Write and publish concise, informative press releases online as developments warrant

•  Publish expert articles to online article directories

•  Participate in relevant blogs and forums and refer back to your site’s content when applicable (Note that some blogs and forums add the rel=”nofollow” attribute to links created in user-generated content (UGC). While creating links to your content in these locations won’t automatically create backlinks for search engines, readers who click through and like what they find may create outbound links to your site, and those are good.)

•  Use social media sites such as Twitter, Facebook, and LinkedIn to connect to industry influencers to establish contacts, some of whom may connect back to you (be sure you have your profiles set up with links back to your website first)

•  Create an online newsletter on your site with e-mail subscription notifications

•  Launch a blog or interactive user forum on your site

•  Join and participate in relevant industry associations and especially in their online forums

•  Ultimately, strive to become a trusted expert voice for your industry and let people know that your website contains your published wit and wisdom

Google and Twitter have announced a partnership which will give Google access to the full feed of every user’s “tweets”. The move is the strongest indication yet that the search engines are moving towards real-time search results.

Google has already been pipped to the post by new search engine Bing, which has already made Bing Twitter Search available in the US and has signed a deal with Facebook to add public Facebook updates to its search results.

Probably the best explanation for why real-time data has become so important to the search engines comes from Erick Schonfeld of TechCrunch. Here’s what he had to say on the topic: “Tweets and other real-time data streams are valuable to Google and Bing because for many types of searches (news, events, sports, stocks, shopping, etc.), the most recent information is often the most relevant.

“And it’s hard to beat millions of people Tweeting out their thoughts … for real-time information about every subject imaginable. Google and Bing need access to this stream of data if they want to keep their results fresh and relevant.”

Google, of course, has already taken a couple of steps towards real-time search. Users performing Google searches can now filter their results to display only pages posted within a specific time-frame – even as recently as the previous seven days. They can also choose to search only blog results as opposed to all web results.

The shift towards real-time search has fairly obvious repercussions for the digital marketing and SEO industries. If a business wants a presence in the search results it needs to make sure it is adding regular content both to its own website and to social media platforms. Static web pages could soon be displayed so far down the search results as to be virtually invisible ….

1)    It’s gotta be regular! If you want your website to appear anywhere in Google, you MUST update it with fresh SEO content on a regular basis. At a minimum, you need to be adding content to your site once a week – if you can do it more often, that’s even better. The operative word here is “adding”. There’s a mistaken belief in some circles that you should re-write your existing pages on a regular basis, when in fact it’s adding new content that will really boost your chances in the search engines. Try to ensure that the majority of your SEO content is unique. It’s OK to post an occasional piece of content from another site but keep in mind that Google is looking for sites with something original to say.

2)    Write a blog. A lot of websites are “static”, i.e. basic brochure-style sites with content that don’t really need embellishing or updating. Installing a blog is therefore a neat solution to the problem of needing to add regular content. The blog can have its own section on the site (www.sitename.co.uk/blog) and any number of posts can be added without disrupting the overall usability of the website. If you use a CMS (Content Management System) like Wordpress for your blog, you’ll find it’s as easy to use as Microsoft Word. Lace your blog articles with your keywords and link those keywords to other pages of your site for extra SEO brownie points.

3)    Say something useful. A business blog is only as good as the topics it writes about. After all, you want the readers to engage with your carefully crafted SEO content and subsequently take an interest in your products and services. What do your customers find interesting and useful? The reason our own SEO content focuses on blogging is because we’re a team of article writers and blog writers and we want to attract readers who share our interests. Don’t make the mistake of using your business blog as your personal diary. Your blog needs a consistent theme that’s relevant to the needs and interests of its readership.

This checklist was put together by Internet Marketing expert Nikki Pilkington, who was in turn inspired by Social Media expert Chris Brogan. Follow these social media marketing strategies every day to develop your relationships with customers, future customers, suppliers and other business contacts.

Daily Social Media Marketing Checklist

Twitter

1.    Retweet 7 things – to my mind, retweeting is the life blood of Twitter, and sharing of information is key. But let’s not forget, retweeting someone’s tweets instils a sense of loyalty too, and they’re more likely to retweet your items in return. DON’T retweet willy nilly – before doing so think “Are my followers going to be interested in this?”

2.    Reply to at least 5 people, with FULL replies – Twitter should be a 2 way thing – use it to build relationships, not as a broadcast medium. Don’t just reply with a ‘I agree’ or ‘Thanks’ – take the time to reply with a full message, a thought, a question.

3.    Recommend 1 person you admire – bring their tweets to the attention of your followers – you’ve found your followers someone new to follow, and you never know, it might catch on and you’ll be the focus of the next recommendation. People like to be appreciated – if someone’s done something good for you, let the Twitterverse know!

4.    Follow back at least 10 people - not following for the sake of following, but check out your new followers and see who’s worth following back. Chris and I both use an autofollow system (I cull the spammers, broadcasters and people of no interest to me regularly), but you could do this by hand if you have the time.

5.    10 minutes of polite chit chat goes far – it’s easy to ignore people who send you messages if you don’t know them, but spending a few minutes chatting might be the difference between them remembering and recommending you or just dumping you for being rude .

6.    Tweet 3 business related Tweets – these could be related to your industry, or links to your own blogs or products / services – people seeing your tweets will begin to align you with that industry in their mind. After all, a lot of us are using Twitter to promote our business.

7.    Tweet 2 personally related Tweets – let people see the person behind the Twitter account. I’m not talking about ‘I had a cheese sandwich for lunch’, but the more people feel they know about you, the more they feel they’ve built up a relationship with you.

8.    Ask at least one question that requires answers - asking questions and discussing the answers moves Twitter back into that 2 way medium, and who knows what nuggets of info you’ll find out? My favourite is to ask people what 3 words they think of when they see my name – the answers are illuminating (and sometimes a little bit odd!)

Facebook

1.    Check in on Birthdays on the homepage - it takes 2 seconds to post a Happy Birthday message on someone’s wall, or drop them a Facebook message. Posting on someone’s wall means that all their friends get to see your message too. Chris recommends sending the Birthday Wishes by email for the surprise factor, which is also cool and maybe a little more personal!

2.    Respond to any comments on your wall - it’s polite to respond to any comments on your wall, if they warrant a reply, so get into the habit of doing so before you forget!

3.    Post at least one status message daily – keep people updated and keep you in their minds – don’t get over eager though and post all of your Twitter updates (including retweets and @ messages) into your Facebook status feed – it’s one of the quickest ways to find yourself ‘hidden’! Use the different parts of the status update – make a comment, share a video, share a link – promote conversation where possible!

4.    Share at least 3 interesting updates you find - if someone posts an update you like, use the ’share’ button to post it to your profile – much like retweeting on Twitter it promotes the originator and allows you to share new things with your contacts.

5.    Comment on at least 7 updates or status messages – it doesn’t take long to put a quick comment or ‘like’ on the status updates on your feed page – and people like to have comments; who knows, they may reciprocate  Also remember that comments you post on people’s links or updates are available for all of their contacts to view.

6.    Leave a message on 2 fan pages – spend a few seconds posting on a fan page – not only will you help the page out, you’ll reach people you’re not connected to

7.    Leave a message on the walls of 2 people – not been in touch with someone for a while? A simple ‘hey, how are you doing’ message on their wall shows them you’re thinking of them and keeps you in touch without taking up loads of yours or their time.

8.    Respond to event invitations – I respond to all event invitations by posting on their wall, whether I can attend or not. If I can’t I wish them well and apologise for not being able to make it. A link to my website mens they can find my details if they want to, and I’ve made many new contacts this way.

9.    Recommend at least one person to your contacts – OK, you might not want to do this every day, but in the same way as you’d recommend someone on twitter, why not do the same on Facebook  you can do this in your status update and it doesn’t take long. I sometimes post details of pages I’ve become a fan of here.

10.    Add at least one update to your group / fan page - I’m as guilty as anyone of not always doing this, but the worst thing you can do with a group / fan page / business page is leave it stagnant – update it daily even if you think no-one is reading!

LinkedIn

1.    Accept any invitations it makes sense to accept – a minute or so each day accepting invitations means they don’t pile up and become unmanageable. If you don’t think it’s sensible to be connected, then by all means don’t accept.

2.    Enter any business cards to invite them to LinkedIn – if you network offline it makes sense to connect to the people you’ve met on LinkedIn (and any other online networks they’re a part of)

3.    Drop into Q&A and see if you can volunteer answers - showcase your expertise with a quick answer or two – I’ve gained business from this, and you neverknow what opportunities may arise.

4.    Provide 1 recommendation every few days – if you’ve worked with someone or are happy to recommend them, then write an honest recommendation -  people like to be appreciated, and you’ll find that you get honest recommendations in return.

5.    Update your status at least once a day – people seem to forget that there’s a status update facility on LinkedIn too, and it feeds into an ‘activity feed’ that is shown on your contacts’ LinkedIn home page.

6.    Make at least one introduction - again this doesn’t need to be every day, but if you see someone needs or wants something and you know someone who can help – introduce them – it makes sense and makes all three of you happy!

Blogs

1.    Reply to at least 5 comments on your blogs – if people have taken the time to comment on your blog, it’s polite to reply to at least a few of them where possible. It makes them more likely to reply again in future, and stimulates conversation on your blog.

2.    Comment on a couple of your commentators’ blogs – follow the links your commentators leave, and have a quick read of their blogs. Repay their comments by leaving a few of your own. You get to make them happy and leave a link to your site. Win/win I say!

3.    Stumble or Socially Bookmark your commenters’ blogs – if you like what they write, give them a bit of a traffic boost by Stumbling them – they might do the same for you.

4.    Write the occasional blog post promoting another blog – not only is it an easy blog post to write, new content for your blog / site, but it helps your readers find new blogs (so they love you) and the owner of the blog you’ve recommended will love you for ever more. (This may be a slight exaggeration).

5.    Email a synopsis of recent posts at least once a month – I have to admit I’m a bit lax on this, but when I have done it regularly (to members of an opt in list of course) it has resulted inmore traffic, more comments, and ultimately more enquiries.

6.    Find 2 new blogs to comment on every day – it’s easy to stick with the blogs you know, but new blogs are cropping up all the time – take a few minutes to find them and leave a couple of comments. You get to read new things, leave your ‘brand’ in new places, and help out a blog that might need comments.

Forums

I’ve generalised here as you could be a member of many forums, and they’re not all the same.

1.    Reply to at least 2 threads every day – it’s easy to let your forums go when you’rebusy, but it really takes no time at all to scan through recent threads and drop in a couple of replies. You’re helping to keep the forum going, making sure people don’t forget about you, and people love people who reply to their threads.

2.    Post one new thread – I admit this one sounds easier than it is, and it’s not great t post for posting’s sake – but if you have news, have read something in the news, or simply want to raise an issue, don’t wait for someone else to do it – start a thread yourself!

3.    Make a point of thanking people who reply to you – a takes seconds to drop someone a line to say thanks – they’ll appreciate it more than you imagine.

4.    Accept any connections that make sense – lots of forums allow you to ‘connect’ with other members – it’s worth accepting any connections that make sense to you, and maybe initiating a few too.

5.    Recommend a member’s blog or website and say why – in the same way as you’d recommend someone on Twitter etc, a quick post saying why you like someone’s blog or website, especially if they’ve done work for you, goes a long way. Some forums have specific groups for this, so make sure you’re witin the rules. And granted, you wouldn’t do this every day, but there’s nothing to stop you from replying to someone’s posts on a thread with a quick ‘love your blog’ message.

One of the best ways to get your company name out there in cyberspace is to publish articles – both on your own blog and on other people’s. Ask other bloggers if they will publish your article along with a link back to your site – as long as what you’re writing about is relevant to them, and the nature of your business is not in direct competition with theirs, most bloggers will agree to let you do this – after all, they get some free web content out of it.

There are a number of things you need to consider when it comes to blog writing. First, you need to pitch your idea to the blog on which you want to publish an article. It’s a good strategy to pitch the idea before writing the article itself as a) you’ll find out straightaway if your proposed article isn’t of interest and b) it’s a good opportunity to get some guidance about how to shape your article.

When a blogger has given you the green light to write an article for their website, make sure you keep the readers of the blog in mind at all times. This will help you to ensure that both the content and style are appropriate for the people who are going to read the blog.

You also need to keep the blog owner in mind. What are their objectives? They are likely to want website content that’s optimised with particular keywords. Earn extra brownie points by finding out what these keywords are and working them into your article. If your writing helps the blog attract traffic from the search engines you will almost certainly be invited back to write for it again!

Finally, help the blog owner out by publicising the article you’ve just written. Link to it from your website and your social networking pages on Twitter and Facebook. Go back to the blog post from time to time in order to respond to any comments that readers have left. Keep the dialogue going as long as possible for everyone’s benefit.